Admin module
The Client Requests module provides a structured and secure way to manage incoming service and support requests. It replaces untracked emails with a clear workflow, full history and controlled access for both staff and clients through dedicated client portals.
Client Requests are designed to handle service related communication in a predictable and auditable way. Each request has its own lifecycle, status, pricing and access rules.
The module works equally well for IT support, maintenance services, internal helpdesks and client facing workflows where traceability, accountability and data protection matter.
Each request starts with a title, description and status. Optional fields allow attaching device type, serial number, manufacturer and model.
This ensures technicians always have the necessary context before starting work.
Requests move through clear statuses such as new, in progress or completed. Status changes are explicit and visible.
Teams can instantly see what needs attention without searching through emails or chat logs.
Every request receives a unique client access code. The code can be shared to access a public status page without exposing the admin panel.
Access is isolated from internal users managed in the Users module.
Requests support base pricing, VAT calculation and additional cost items such as transport or materials.
This makes the module suitable for service billing without the complexity of a full accounting system.
Client email and phone data are stored encrypted and separated from public content.
Contact details are managed in cooperation with the Contacts module while access is restricted by role.
All access to requests is protected by role based permissions and additional safeguards on public views.
Login protection and abuse prevention are handled by the Security module.
The screenshots below show request creation, request listing and the detailed edit screen. Click on any image to view it in full size.
The Client Requests module centralizes communication, pricing and status tracking in one place. No lost emails, no duplicated work, just a clean and predictable service workflow.